Free tool
AI Support Deflection Rate Calculator
See how many support tickets AI could deflect — and what that saves you each month and year. Enter your own numbers; nothing is assumed and no signup is required.
Your numbers
Edit any field — results update instantly. The link updates too, so you can share it.
Share resolved today without a human. Use 0 if you have no automation yet.
Where you expect to land once AI is handling the front line.
Agent time, tooling, and overhead per human-handled conversation.
Add this to also estimate agent-hours saved.
Your estimate
Based entirely on the numbers you entered.
Estimates only. Actual deflection depends on your content coverage and routing.
How this calculator works
Ticket deflection rate is the share of support conversations resolved without a human agent. This tool takes your monthly conversation volume and the deflection rate you expect to reach with AI, then credits AI only with the incremental deflection above whatever you resolve today. That incremental volume, multiplied by your fully-loaded cost per ticket, is your estimated savings.
A conversation only counts as deflected when the customer's issue was actually resolved without escalation — not when they simply gave up. If you also enter average handle time, the calculator estimates the agent-hours that deflection frees up.
Go deeper
Learn the metric end to end in our guide to AI support deflection rate, or see industry context in our AI customer support statistics & benchmarks. When you're ready to raise your own deflection rate, start free with FutureBase.