Shopify Support.
Supercharged.
AI that knows your Shopify store. Order tracking, product questions, and return requests — handled automatically. Official Shopify app.
Free to install
Answer
Understands what customers actually mean and resolves it — trained on your docs, live in Slack, Discord and more. No keyword roulette.
Learn
Every conversation captured and categorised — the signal behind your churn, surfaced.
Fix
Autonomous issue resolution and PR creation — the complaint becomes a shipped fix.
Every Order Creates Questions.
More sales means more questions. Manual support doesn't scale with success.
FutureBase connects directly to your Shopify admin. Real-time order data, product info, and customer history.
Deep Shopify Integration
Not just a widget. A full Shopify support solution.
Order Intelligence
Real-time order status, shipping tracking, and delivery updates — pulled directly from Shopify.
Live Tracking
Shipping status from all major carriers.
Delivery ETAs
Accurate delivery estimates communicated clearly.
Delay Notifications
Proactive alerts when shipments are delayed.
Order Modifications
Handle address changes and cancellations pre-shipment.
Order History
Full customer order history for context.
Product Assistant
AI that knows your entire catalog. Sizes, availability, recommendations — instant answers.
Inventory Awareness
Real-time stock levels. No overselling.
Size Guidance
Sizing recommendations from your product data.
Product Recs
Intelligent recommendations during conversations.
Promo Codes
Knows active discounts and applies them correctly.
Bundle Suggestions
Upsell complementary products naturally.
Returns & Refunds
Automated return initiation following your store policies. Less friction, fewer escalations.
Policy Compliance
AI follows your return window and conditions.
Return Labels
Generate return labels automatically.
Refund Status
Track and communicate refund progress.
Exchanges
Process exchanges for different sizes/colors.
Human Escalation
Complex returns route to your team with context.
Revenue-saving fixes, in minutes — not months.
Customer pain becomes a ranked problem, a spec, a merged PR, and a verified win — automatically, while your team sleeps.
Never miss a signal
Every chat, email, form, and in-app whisper gets captured. The thing that would have killed your retention? You hear about it on day one.
See the real pattern
AI clusters the noise into themes that actually matter. You stop debating anecdotes and start seeing the truth behind the churn curve.
Fix the revenue-mover first
Issues ranked by dollars at risk, not by who shouted loudest. Your engineers get a ready-to-ship spec — or a PR already opened for them.
Prove it actually worked
Satisfaction tracked after every ship. You know the fix landed — and customers hear back, so they know you listened.
Drop it in. Start winning customers by lunch.
One script tag or a React component and you're live — no backend work, no rebuild, no engineering roadmap debate. Revenue starts moving the same day.
- Single
<script>tag — works on any site, same afternoon - First-class React and Next.js SDK — ship without a meeting
- Matches your brand in minutes — colors, copy, tone
- Dark mode, SPA routing, mobile — handled so you don't have to
import { ChatProvider, ChatBubble } from "@futurebase/chat/react";
function App() {
return (
<ChatProvider wid="YOUR_WEBSITE_ID">
<Main />
<ChatBubble />
</ChatProvider>
);
}Simple Pricing
No per-seat charges. No hidden fees.
Start free.
Pay only when
you're ready.
Every feature. Every integration. 600 credits free every month. No credit card, no sales call, no catch. When you need more, plans start at $39/month.